FORS invests in new Helpline technology to improve customer experience
Helpline uses AI to direct calls and provide call-waiting messages New automation features manage service more efficiently The FORS Helpline is the first port of call for FORS Accredited Operators seeking guidance on any aspect of the scheme. In 2023, the Helpline team handled more than 42,500 interactions from over 2,400 companies, making and … Read more